Router backwards??

Today I got a call from a guy.
He said that his Internet wasn’t working! Well he wouldn’t be calling if it was! Anyways from my end every thing looked like it should be working, but from his it wasn’t!
With nothing fixed I headed to his place only to find that his router had been pluged in backwards!

Now in case you didn’t know, there is a port on the back of router marked WAN this is where your Internet gets pluged into!

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